You may cancel an order from your account before it is shipped.
If you receive an item and wish to return it for any reason you must inform us in writing within 14 days of receiving the item. This extends to 28 days if the item is faulty.
Upon receiving your request, we will then provide you with instructions to return your product(s).
Return postage is your responsibility unless the item is incorrect or faulty, in which case the we will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.
The items you return must be unworn and in their original condition. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged.
If you have any further questions on returns, refunds or cancellations please contact us directly on hello@theaswardrobe.co.uk.
